Dulux Promise

If your not happy with the colour, coverage or finish... we'll replace it. That's a promise

Dulux Promise

We understand that decorating is about more than just paint on walls It’s about making clients happy and doing a job you can be proud of. So when you ...
choose a paint, you want to be sure it’ll give a perfect finish. Our team of dedicated experts has developed paints with a creamy consistency and unrivalled formula that deliver consistent results with no patchiness. In fact, we want you to love the end results so much that, if for any reason, you don’t, we’ll replace your purchase.   Dulux Promise We promise our paint will give you the perfect colour with a uniform finish and the coverage stated, or we’ll replace it. Perfect Colour We recognise that choosing the perfect colour isn’t easy. Therefore, if you don’t love the colour we will replace it under the Dulux Promise   Uniform Finish When you paint a wall, you want a good finish. Our paints will give you an even uniform finish without patchiness   Coverage Stated You can be confident in the covering power of our paints. Our paint will give the coverage stated in our product information.   How To Claim Please click here to be redirected to the 'How To Claim' page.     

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It’s a (Dulux) Dog’s Life

From an unexpected rise to fame to a starring role on the silver screen, we chart the history of our beloved mascot. 1961 The year in which the dog was first ...
introduced into Dulux’s advertising campaigns. Shepton Daphnis Horsa (or Dash, as he was affectionately known) belonged to the ad’s director. Legend has it that Dash kept running across the set to play with the child actors and, when it came to editing, the footage was so adorable, they couldn’t resist keeping him in.   14 The number of Dulux dogs there have been since 1961. Like Dash, many of them also had regal-sounding names:  Fernville Lord Digby (Digby for short), King Hotspur of Amblegait, Dreamweaver Lorien’s Lament (or Pickle for short) and Duke.   4 The number of hours each dog spends in hair and make-up before a big shoot (OK, maybe not make-up, but with an Old English Sheepdog, a hairdryer and hairbrush are essential). And all Dulux dogs have their own chauffeur. (None of our doggie divas have ever bothered learning to drive.)   450 When Dash retired, a competition to find his replacement saw 450 Old English Sheepdog owners enter their dogs. Held at the Café Royal in London, the winner was Digby.   1973 Digby, undoubtedly the most famous of all the Dulux dogs, made it onto the big screen in the Seventies, starring alongside Spike Milligan in children’s adventure film Digby: The Biggest Dog in the World.   6 The number of stunt doubles that Digby had for the difficult action sequences. He also had special coats made to keep his fur in perfect condition on set.   5 All of the Dulux dogs (apart from Dash) have been breed champions, with five of them winning ‘Best in Show’ prizes. In fact, Old English Sheepdogs have become synonymous with Dulux, the term ‘Dulux Dog’ being a common nickname for the breed.   51 The original Dulux dog advert reached an impressive No 51 in Channel 4’s 100 Greatest TV Adverts programme.

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What’s in a tin of Dulux?

Inside every tin of paint is a mix of art, science and a little bit of magic!     Expert knowledge in every tin The Dulux brand is built on ...
constant improvement through innovation. Our experts are passionate about creating products that are durable, easier to use and have special and distinctive properties for different purposes – from slowing the progress of fire in buildings to killing bacteria in hospitals. We’re always looking to the world around us for inspiration. Biomimicry – developing scientific solutions inspired by nature – has helped us create stain-resistant technology that replicates the beading effect when water hits the surface of a leaf (Diamond), as well as water-resistant paints that take their cue from the feathers on a duck’s back (Cuprinol). These tough, ‘superhydrophobic’ finishes extend the decorating cycle by years, saving customers money and reducing their impact on the environment in the process. Our people Probably our most important ingredient, people are the heart of everything we do – from the technical support staff advising customers on the end of the phone, and the colour experts and scientists in the lab, to the sales teams helping professionals get the most out of the products we make every day And not forgetting the Dulux dog… Ever since Dash, the director’s dog, ran on the set of the 1961 TV ad and became an accidental celebrity, the Old English Sheepdog has been the iconic mascot of our brand. He still represents that quality, trust and loyalty that customers have come to expect of Dulux.

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How to claim

Extraordinary as standard We understand that decorating is about more than just paint on walls. It’s about making clients happy and doing a job you can be proud of. ...
How to claim   Step one Contact AkzoNobel Customer Advice Centre within 6 months of purchase •Email: duluxpromiseireland@akzonobel.com •Post: Dulux Paints Ireland, Unit J South City Business Park, Tallaght, Dublin 24, D24YK25   Step two We will require the following via email or post. •A clear copy of your itemised receipt or invoice showing the details of the selected product that you have purchased, the date of the purchase and the price paid for the selected product; •A short description of the issue with the colour, the finish or the coverage stated on the selected product; •The eircode of the address at which the selected product has been applied; •A photograph of the wall(s) painted with the selected product; •The batch number that is printed on the can; •Your name and home address where you would like the voucher sent   Step three We will send a product voucher redeemable at participating retailers •Upon validation of the claim, a voucher for the replacement product will be sent to you by post within 28 days. •The voucher will be redeemable at participating retailers for 6 calendar months following the date of issue.   Contact Us With Any Issues Email: duluxpromiseireland@akzonobel.com   View Terms & Conditions Below Terms and conditions

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Colour Sans