How to claim

Extraordinary as standard

We understand that decorating is about more than just paint on walls. It’s about making clients happy and doing a job you can be proud of.

How to claim

 


Step one


Contact AkzoNobel Customer Advice Centre within 6 months of purchase

Email: duluxpromiseireland@akzonobel.com

Post: Dulux Paints Ireland, Unit J South City Business Park, Tallaght, Dublin 24, D24YK25

 


Step two


We will require the following via email or post.

•A clear copy of your itemised receipt or invoice showing the details of the selected product that you have purchased, the date of the purchase and the price paid for the selected product;

•A short description of the issue with the colour, the finish or the coverage stated on the selected product;

•The eircode of the address at which the selected product has been applied;

•A photograph of the wall(s) painted with the selected product;

•The batch number that is printed on the can;

•Your name and home address where you would like the voucher sent

 


Step three


We will send a product voucher redeemable at participating retailers

•Upon validation of the claim, a voucher for the replacement product will be sent to you by post within 28 days.

•The voucher will be redeemable at participating retailers for 6 calendar months following the date of issue.

 


Contact Us With Any Issues


Email: duluxpromiseireland@akzonobel.com

 


View Terms & Conditions Below


Terms and conditions

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